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Maintenance / Support Plans

With our Maintenance and Support plans, you can ensure the up keep of your website throughout the year. We offer three different plans based around the type and style of the website. You can choose which one is best for you below.

TIER 1

ESSENTIAL PLAN
Month
£ 55 *
Per Month

This package consists of:

 

1 hr Design or Development changes

Examples of what can be included in this:

  • Creating new banner graphics
  • Adding a new special offers
  • Uploading new products
  • Cleaning up the look of text and content,
  • Updating the text or images on web pages
  • Adding new contact forms
  • Adding pop up banners
  • Adding new social media icons

Additional Time: If you require any extra time this will be charged at a discounted rate of 20% off our normal hourly rates.

Also included within the Essential Plan:

  • Monthly back ups of your website
  • WordPress/OpenCart theme updates (upgrade to new version when available, and resolve any compatibility issues)
  • WordPress/OpenCart plugin updates (upgrade to new version when available, and resolve any compatibility issues)
  • Webstats cache cleared
  • 48 hour response time (within working hours)

*plus VAT

Tier 2

Business Plan
Month
£ 110 *
Per Month

This package consists of all features listed in Tier 1 plus:

 

2 hrs Design or Development changes or Telephone support

Examples of what can be included in this:

  • Creating new banner graphics
  • Adding a new special offers
  • Uploading new products
  • Cleaning up the look of text and content,
  • Updating the text or images on web pages
  • Adding new contact forms
  • Adding pop up banners
  • Adding new social media icons

Additional Time: If you require any extra time this will be charged at a discounted rate of 20% off our normal hourly rates.

 

  • Daily back ups of your website
  • Telephone support
  • Advanced security updates
  • Upgraded anti spam filters on mailboxes
  • Uptime monitoring
  • Priority support
  • 24 hour response time (within working hours)

*plus VAT

Tier 3

Business Plan+
Month
£ 195 *
Per Month

This package consists of all features listed in Tier 1 and 2 plus:

 

2 hrs Design or Development changes or Telephone support

Examples of what can be included in this:

  • Creating new banner graphics
  • Adding a new special offers
  • Uploading new products
  • Cleaning up the look of text and content,
  • Updating the text or images on web pages
  • Adding new contact forms
  • Adding pop up banners
  • Adding new social media icons

Additional Time: If you require any extra time this will be charged at a discounted rate of 20% off our normal hourly rates.

 

  • Unlimited telephone support (i.e. does not come off your monthly time allocation)
  • Pro-active improvements (we would review current technologies, new techniques and marketing to put forward to you)
  • Monthly search engine optimisation (S.E.O) review
  • SSL Secured Hosting
  • SSL Certificates (Improves security and increases Google Rankings)
  • Monthly scan for broken links (fixed when able, reported otherwise)
  • Website Hack Insurance. (If your website gets hacked, as 2 out of 3 small businesses in UK each year face security breaches of some kind, we will fully resolve/rebuild your website and implement new security measures after investigating how your site was breached. This could take up to 10 days to rectify, please be assured no additional charges will be incurred on top of your monthly installment.

*plus VAT

  • Tier 1 – Essential Plan

    This package consists of:

    1 hr Design or Development changes

    Examples of what can be included in this:

    • Creating new banner graphics
    • Adding a new special offers
    • Uploading new products
    • Cleaning up the look of text and content,
    • Updating the text or images on web pages
    • Adding new contact forms
    • Adding pop up banners
    • Adding new social media icons

    Additional Time: If you require any extra time this will be charged at a discounted rate of 20% off our normal hourly rates.

    Also included within the Essential Plan:

    • Monthly back ups of your website
    • WordPress/OpenCart theme updates (upgrade to new version when available, and resolve any compatibility issues)
    • WordPress/OpenCart plugin updates (upgrade to new version when available, and resolve any compatibility issues)
    • Webstats cache cleared
    • 48 hour response time (within working hours)

  • Tier 2 – Business Plan

    This package consists of all features listed in Tier 1 plus:

    2 hrs Design or Development changes or Telephone support

    Examples of what can be included in this:

    • Creating new banner graphics
    • Adding a new special offers
    • Uploading new products
    • Cleaning up the look of text and content,
    • Updating the text or images on web pages
    • Adding new contact forms
    • Adding pop up banners
    • Adding new social media icons

    Additional Time: If you require any extra time this will be charged at a discounted rate of 20% off our normal hourly rates.

    • Daily back ups of your website
    • Telephone support
    • Advanced security updates
    • Upgraded anti spam filters on mailboxes
    • Uptime monitoring
    • Priority support
    • 24 hour response time (within working hours)

  • Tier 3 – Business Plan+

    This package consists of all features listed in Tier 1 and 2 plus:

    2 hrs Design or Development changes or Telephone support

    Examples of what can be included in this:

    • Creating new banner graphics
    • Adding a new special offers
    • Uploading new products
    • Cleaning up the look of text and content,
    • Updating the text or images on web pages
    • Adding new contact forms
    • Adding pop up banners
    • Adding new social media icons

    Additional Time: If you require any extra time this will be charged at a discounted rate of 20% off our normal hourly rates.

    • Unlimited telephone support (i.e. does not come off your monthly time allocation)
    • Pro-active improvements (we would review current technologies, new techniques and marketing to put forward to you)
    • Monthly search engine optimisation (S.E.O) review
    • SSL Secured Hosting
    • SSL Certificates (Improves security and increases Google Rankings)
    • Monthly scan for broken links (fixed when able, reported otherwise)
    • Website Hack Insurance. (If your website gets hacked, as 2 out of 3 small businesses in UK each year face security breaches of some kind, we will fully resolve/rebuild your website and implement new security measures after investigating how your site was breached. This could take up to 10 days to rectify, please be assured no additional charges will be incurred on top of your monthly installment.

Services Not Included in the above packages

  • Recovery of hacked websites is not included in our maintenance plans (unless on Tier 3), as websites can be hacked at any time and we do not have control over this. We recommend that you use Strong Passwords and additional security for all admin areas on websites and hosting accounts, at all times.
  • You will not be able to carry over any unused time from one month to the next.
  • Our Maintenance/Support Plans are all subject to a 6 month rolling contract with a 3 month cancelation notification period.

All maintenance plans are subject to a 3 month rolling contract.
(This allows us to plan staff resources and our work schedule for that month)

Got a website not developed by Northern Monkey? Well we can sort  this for you! With our ability to transfer websites you can ensure that the up keep of your current website is fulfilled to the highest quality by us.

Call us today on 01772 687218 to talk about how we can help your business