Support Packages
Things don't often go wrong, but when they do it can be a worry, that's why we provide excellent support packages that cater for all budgets to ensure you always have help on hand at a moments notice.
- Regular Updates
- Increased Security
- Peace Of Mind
- An Extension of your business
- Here when you need us!
Supporting you and your business...
By coming on board with our support and care packages you always have a dedicated team on your side to assist with any issues that may arise. Technology changes so fast it can be hard to keep up, but when technology changes and updates happen this can be catastrophic, but being on a support package ensures your website, software or app is always up to date, secure and safe from any potential issues that may arise.
If issues do arise and you are with us on a support package, should an issue arise, you can be safe in the knowledge that our team will be there ready to support you and rectify any issues you may have.
How does it work?
We offer support packages starting from 3 hours per month and upwards, this means can dedicate your specific hourly time each month to supporting you and your business. Through this we provide dedicated updates and website maintenance as default, sending you a report of all updates etc that have happened. You can also call us and use as much or as little of your specified support time to update, edit, change anything on your website, software or app.
Speak to us today to come on board with our support packages and let us take the strain and worry, leaving you to do what you do best, manage your business.
Support packages FAQ's
What is included in your website support packages?
Our support packages include regular website updates, ongoing maintenance, security improvements, performance monitoring, and technical assistance. You’ll also have access to a dedicated team to help with content updates, feature changes, and resolving any issues that arise.
Do you offer support for websites, software and mobile apps?
Yes. We provide comprehensive support for websites, bespoke software, and mobile applications. Whether you need technical troubleshooting, updates, maintenance, or enhancements, our team is on hand to keep your digital solutions running smoothly.
Why is regular website maintenance important?
Regular website maintenance helps keep your website secure, up to date, and performing at its best. It reduces the risk of security vulnerabilities, improves reliability, and ensures your website continues to provide a great experience for your visitors.
How do your support packages work?
Our support packages start from three hours per month, giving you dedicated time that can be used for website maintenance, updates, content changes, technical support, or improvements. You’ll also receive regular update reports so you know exactly what work has been completed.
Can you update my website content as part of my support package?
Yes. Your allocated support hours can be used to update website content, upload images, add new pages, make design changes, or implement new functionality. This allows you to keep your website fresh without needing to make the changes yourself.
What happens if my website experiences a technical issue?
If you’re on one of our support packages and a technical issue occurs, our team will investigate the problem and work quickly to resolve it. Having ongoing support gives you peace of mind knowing expert help is available when you need it most.
Are your support packages suitable for small businesses?
Why choose Northern Monkey Creative Media for website support?
Northern Monkey Creative Media offers proactive support backed by years of experience in website, software, and app development. Our support packages help keep your digital platforms secure, updated, and performing efficiently, allowing you to focus on running your business with confidence.
What are the benefits of a support package for a website?
- Regular software, plugin, and CMS updates.
- Website security monitoring and vulnerability protection.
- Performance optimisation to improve website speed and user experience.
- Bug fixes, technical troubleshooting, and HTML/CSS issue resolution.
- Content updates, including text, images, pages, and products.
- Broken link checks and general website health monitoring.
- Backup management and recovery support.
- Ongoing technical advice and access to our experienced support team.